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• Looking for a Viv Thomas DVD. 7/11/2003 9:28 AM
  
  True enough, though this is the first time I've had a problem with an order, from Viv Thomas or anywhere else. Still, live and learn, eh?

• Looking for a Viv Thomas DVD. 7/10/2003 3:14 AM
  
  Well I received my replacements this morning free of charge, and by registered delivery :) All credit to Viv Thomas and his staff for sorting this out! Also, they are going to introduce the option of recorded delivery for future orders. All in all, a pretty satisfactory outcome :) Edited by - Moondog on 7/11/2003 6:53:03 AM

• Looking for a Viv Thomas DVD. 6/30/2003 3:02 PM
  
  Well, some good news! Viv Thomas has said they will send out replacements free of charge and by recorded delivery. I'll post an update when I receive my DVD's but I'm certainly a lot happier than I was a few days ago :)

• Looking for a Viv Thomas DVD. 6/29/2003 3:17 AM
  
  Thanks for the reply. My embarrasment threshold is pretty low, so I'll get onto the Post Office again on Monday, though I don't expect to get anywhere. If a package is not sent by recorded or registered delivery the chances of me getting any compensation are pretty slim. In my e-mail correspondence with VivThomas.com, I've mentioned if in the future I order anything if they could send it out by recorded delivery. At least then, if something does happen, the package can be traced. Also, it's less likely to be nicked.

• Looking for a Viv Thomas DVD. 6/28/2003 1:03 PM
  
  Hello, On the subject of ordering from Viv Thomas, I ordered a couple of DVD's from them in the beginning of June, and received the invoices shortly afterwards, but 3 weeks later still no films. I emailed their customer services and was told to get in touch with my local post depot, which was a total waste of time, so it looks like I'm 50 down. Checking a few other forums about this sort of thing, I've been told that there is a 90% chance that the films have been stolen by someone in the post service. Since they are just sent out 1st class, not recorded delivery, there is no way of finding out what happened to them. I refuse to believe 2 packages could just disappear in a matter of days! There's something dodgy going on somewhere. I wonder ...