HITORMISS

Date Joined: December 2005
Profile URL: https://www.adultdvdtalk.com/profile/hitormiss

Beware of XRENTDVD.... 12/3/2005 2:04:59 PM
Dear XRent DVD Guy: I'm impressed that you'd respond to my forum message so quickly if only the customer's service has been trained to respond in a timely manner as well. A quick search in this forum will yield the fact that I'm not isolated in my experience with your service - first two months is generally great, the third month, mysteriously - everything starts to going down hill. Now some customers are just plain crazy and demanding - they expect instant delivery from on-line stores not counting weather conditions or the USPS delivery system - which is so-so at best. I sometimes wonder why it always take a lost customer for a business to do something - the fail to put Quality Control in place and monitoring will truly, and eventua...

Beware of XRENTDVD.... 12/3/2005 12:06:42 PM
FYI: I think it's safe to say that they have one of the best selections anywhere you look; but what good is it when the movies take up to three weeks to return/ship? 1st month = Fast turn around and good service. Very happy! 2nd month = 2 weeks average turn around time, still okay, I'll live with that. I'm not too greedy. 3rd month = We've got your membership so serivce is GONE COMPLETELY OUT OF THE WINDOW! NO Emails? NO Explanations? Web Interface is a total diaster - the ONLY WAY to see if a previous movie has been rented in to CLICK A FEW TIMES and check "ITEM HISTORY" and compare (intead a window pops up instantly and let you know if it's be previoulsy rented) It's as if they don't care if you'd accidentally rent the sa...