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• AdultDVDexplorer ? 8/2/2004 1:10 PM
  
  To follow up on our last reply.... we just got a reply to our inquiry from Vivid. It appears the DVD release date is going to be August 19th. Regards V- www.adultdvdexplorer.com vodka tonic wrote: Has anybody ever ordered from this retailer ? I've placed an order for "Taya's Tales" on DVD 10 days ago and it's still in "open order". Still they say that it's in stock. Usually, even for an international order, if an item is in stock it usually ships 3 to 7 days after the order. Otherwise, they mention "back order". Incidentally, that's one of the rare sites that carries this title on DVD. It's available everywhere else, but on VHS. Is this delay normal ?

• AdultDVDexplorer ? 8/2/2004 11:54 AM
  
  Hi "Vodka Tonic" Thank you for shopping with us. "Taya's Tales" has not yet been released. Vivid pushed the release date back some time ago, and do not yet have a new release date. Please feel free to contact us in the future at orders@dvdexplorer.com Best Regards E- www.adultdvdexplorer.com vodka tonic wrote: Has anybody ever ordered from this retailer ? I've placed an order for "Taya's Tales" on DVD 10 days ago and it's still in "open order". Still they say that it's in stock. Usually, even for an international order, if an item is in stock it usually ships 3 to 7 days after the order. Otherwise, they mention "back order". Incidentally, that's one of the rare sites that carries thi...

• What's up with DVD Explorer Lately?? 7/24/2002 9:29 PM
  
  Hi "BJS" I did read the thread posted by Drew and if you will read my respond to "astroknight" I have mention the fact that the reason way we are no longer participating in ADT's affiliate program was due to a "... to a business, and technology decision....". While we are on the subject we did dropped an e-mail, on April 3rd 2002, to ADT in regards to their affiliate program. And yes we do "respect dearly" their affiliate program otherwise we would have never initiate an e-mail back on April 2002. As to the "30 minutes"..... it was a technology issue which is not longer an issue. Than there was another issue. In the thread that you mentioned above, we were accused about bad mouth ADTs sit...

• What's up with DVD Explorer Lately?? 7/24/2002 2:41 PM
  
  "astroknight" I am speechless, you know nothing about us and the affiliate situation with ADT, which we respect dearly, and yet you are jumping into conclusions and BAD MOUTHING a company. Than you are chewing one of your members because you had a bad "hair day" and I didn't see you even posting an apology (we are human being after all and occasionally we are make mistakes, posting in the wrong section that is). Listen...I am dropping out this post... its a joke. Best Regards and yes if in the future you decide to give us another chance I will be more than glad to see that you are getting the proper service. E-

• What's up with DVD Explorer Lately?? 7/24/2002 1:48 PM
  
  Dear "astroknight" If its ok with you we feel the opposite. In regards to you being a "moderator".... you can show some courtesy to your members (Mr. Hand) and explain them the polices rather than "chewing their butt". In regards to ADT and us being omitted from the affiliate program at ADT..... This matter was due to a business, and technology decision, and I can assure you that it was not due to our customer service. Also, as I recall, I don't RECALL seeing/hearing you at that time...!!! Best Regards E-

• What's up with DVD Explorer Lately?? 7/24/2002 12:11 PM
  
  Thank you for shopping with us. Due to the release of our new site we are and have been experiencing a delay in shipping as well as e-mail response. We are working as fast as we can to get these orders out to you as well as answering the e-mails. And therefore we are sorry for any inconvenient you may experience while we are migrating our website. If there is ANY issue that I can personally help you with I will be more than glad to do so. Please feel free to call. Our toll free # 877 - X DVD XXX and 818.837.7400 Best Regards E-

• Explorer, where is my service? 5/21/2001 12:34 PM
  
  Dear "Rojo," If it's ok with you...we feel the opposite (about our service). While handling hundreds of orders per day, occationally, yes, we would have errors in processing orders, which can easily be rectified if we are being contacted promptly. So PLEASE call us so we can help you. Our toll free number is 1-877-938-3999. Thank you. Regards, DVD Explorer quote: Avoid dvdexplorer. Worst customer service of all the dvd sites I have dealt with. They promised to make good on a defective dvd from 1999! Almost 2 years later, nothing. I've e-mailed them 3-4 times and they do not respond. When I posted my problem on this forum in March[2001] I did get a response, and James from dvdexplorer promised to replace the disc. Well here it i...

• Explorer, where is my service? 5/21/2001 12:28 PM
  
  Dear "Endorphin," We very much would like to solve your problem. Please contact us toll free at 1-877-938-3999. In regards to the "junk mail" you have experienced, we can assure you that we are not the source. Best Regards, James DVD Explorer quote: Several months ago I ordered Shane's Tropical Paradise for some friends a a gift. They never received it. Several weeks ago I emailed Adult DVD Explorer about the problem. Nobody bothered to get back to me. That is not good business. Believe me, I am fair and would have rather had a response than to post this message, but the final outcome is that you get negative advertising. Make it right and I will let others know. And another thing. After I sent my email to you I st...

• Returning Damaged DVDS 4/13/2001 12:10 PM
  
  Adult DVD Explorer listens!!! Although we cannot help the fact that some dvds are defective, we can do something about unfair return policies. Our policy for returning defective merchandise is simply: Call us, tell us the title of the defective dvd. We will send out a replacement dvd AND a postage-paid return envelope. Once you receive your replacement and return envelope, slip in the defective merchandise and send it back to us. We know that paying extra shipping for returning a product that doesn't work is ludicrous. Adult DVD Explorer wants happy customers, not angry ones. If you've had problems elsewhere, come see us. What the heck, visit us whether you've had problems elsewhere or not!! We look forward to serving you!

• Adult DVD Explorer- general opinion 4/6/2001 1:37 PM
  
  Adult DVD Explorer is continually striving for excellence in service and product. We are committed to our patrons and value them above all. Adult DVD Explorer sells only quality merchandise at low prices. We understand that from time to time a defective dvd will surface. Should that happen, we will replace it free of charge. There will be no extra shipping costs heaped onto our customers, we will even include a pre-paid return envelope for the defective merchandise. All you have to do is call us with the order number and the title of the defective movie. We, at Adult DVD Explorer, make it a point to package our merchandise discreetly. If you have specific packaging needs, we are always happy to comply. Simply write your special request in ...

• Adult DVD Explorer - Bad Customer Service! 3/2/2001 1:15 PM
  
  March 2, 2001 Dear Rojo, At Adult DVDexplorer we take customer service very seriously. We have seen your complaint on Adult DVD Talk Forum regarding a defective dvd that you had received from us in 1999. We were apalled to learn that your replacement dvd never reached you. We would like to resolve this issue by shipping another copy of the dvd, at no cost to you of course. Please email your selection to james@dvdexplorer.com with the subject header: COMP 444001. Please be sure to include your name, shipping address, phone number and your most commonly used email address within the bulk of the email. We look forward to hearing from you and we hope to earn your business in the future. Sincerely, S. L. Fedor dvdexplorer.com

• Adult DVD Explorer - Bad Customer Service! 3/2/2001 1:09 PM
  
  March 2, 2001 Dear OOKZ, We have received your complaint regarding our customer service via Adult DVD Talk. I assure you that at dvdexplorer.com we do not take customer complaints lightly. We are committed to high standards both in product and service. Please understand that we receive a very high volume of emails daily. We answer our email correspondence in the order that it was received and it is rarely feasible for us to reply within one 8 hour work day. Your business is very important to us and we appreciate all correspondence from our customers. Our business is booming and we are taking all of the necessary measures to insure that customer service does not suffer. Please send any suggestions or comments directly to us and we will res...

• Bad experience with DVD Explorer 2/9/2000 11:30 AM
  
  Dear Sir, Our policies are designed to be simple and fair to the customer. International Priority Mail (US Air Mail) service is NOT guaranteed. This means that if the package is lost, arrives damaged, or vandalized we will NOT send you a replacement order at no cost to you. We are shipping worldwide. However, for certain countries, especially the U.K. have a habit of confiscating adult material. We are not responsible for customs seizures. We can special pack the movies as you request to reduce the potential of problems, but cannot guarantee shipments to any country based upon customs problems. [url=466339]http://www.dvdexplorer.com/cgi/dvdexplorer/Shop/web_store.cgi?page=store_policies.html</A Regards DVD Explorer