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• adultdvdbestdeal.com 4/30/2008 5:17:05 PM
  
  ems_guy wrote: Just received my order from them today that was placed last Thursday. So don't count them out as a reliable store, because I have had great service from them with several orders. EMS providers for ALT Porn!!!! Hi ems_guy, I appreciate you posting about your experience with us. Please send me an email at gabe@adultdvdbestdeal.com when you want to order your next item from us and I'll take care of you. Your support is very appreciated. Thanks Best Deals for Adult DVDs on the net!

• adultdvdbestdeal.com 4/30/2008 5:15:30 PM
  
  mykl50 wrote: Anyone have any current news regarding this site? I placed my first and only order with them on 17 February. They charged my card the full cost of the order. I did not receive the "take10" discount and two (2) of the dvd's I ordered. daniel@mall.com responded to my e-mails for the first week or so after I received the (partial) order on 23 February. After that, nothing. He does open my e-mails since I get back the receipts. I called their telephone number today. The number has been disconnected. Hey mykl50, We actually had problems with our Toll Free phone number forwarding company in that their network went down for no reason for about a week. We didn't get informed about this issue until it was too late. I'm guess...

• adultdvdbestdeal.com 4/30/2008 5:12:50 PM
  
  Steph wrote: I sent my contact an email regarding one of the complaints here. No response. It's looking like we will have to remove them from our site. Hi Steph, Here's my personal email: gabrielu@gmail.com and ICQ: 140213016 I'd prefer to take care of all complaints and respond to all questions rather than just get kicked off. I don't know how I could not have received your previous messages but I will be speaking with the customer service department over all concerns addresses in this forum. Thanks Best Deals for Adult DVDs on the net!

• Trying out Adultdvdbestdeal (resolved) 4/30/2008 5:10:19 PM
  
  sir wankalot wrote: Well, i sent the title back a while ago now and no word from adultdvdbestdeal. I have emailed them 4 times (on the 7,11,14 and 16 March) asking whether they had received it yet? No reply. Not even a courtesy 'not yet'. I used 2 contact emails: customerservice@adultdvdbestdeal.com daniel@mallcom.com Looks like they want me to issue a chargeback. Oh well. Hi Wankalot, We'd definitely prefer to do without a chargeback. I mean, this whole problem started because of the manufacturer not properly packaging their merchandise. Neither You or We are at fault. But as I've mentioned on this forum, customs can be a problem sometimes. I'd be happy to credit you fully or take care of you regardless of whether we receive the item you ...

• Trying out Adultdvdbestdeal (resolved) 4/30/2008 5:05:44 PM
  
  Prophit wrote: I have ordered from them many times and found them to be very reliable. They have the best prices of all retailers. The only thing I don't like is they don't include covers in the shipment. I have asked them by mail if one could request the covers to be sent with the dvds but no answer yet. Hey Prophit, We can definitely include DVD covers with your shipment. We have noticed however that shipments get through customs faster without covers. Only thing to note though is that we'd prefer to possibly send you the covers separately. We can work it out any way you like. Feel free to contact me to discuss further at gabe@adultdvdbestdeal.com. Best Deals for Adult DVDs on the net!

• Trying out Adultdvdbestdeal (resolved) 4/30/2008 5:02:13 PM
  
  sir wankalot wrote: Ordered on the 6th feb and just received a message today (12th Feb) saying order has been shipped. I'll assume then dvds listed on the website are 'not in stock', but getting them 'in stock' in 6 days isn't too bad. About the same as Adultcdmovies. Slightly worried by the line ...."You can expect your order to arrive within 15 to 20 business days for "Super Rush" delivery, or 20 to 25 business days for "Regular" delivery. Thank you for shopping with DVD Best Deal. The fastest shippers on the net." I'm use to getting dvds in 5-7 days from the US. So 20-25 days would be a joke. Hopefully they are just covering themselves. We put 15 to 20 business days to cover delays caused by customs. Custom...

• Advice on Better Retailers 4/30/2008 4:44:44 PM
  
  Flash wrote: sir wankalot wrote: Adultdvdbestdeal has the worst communication. They ignored 6 of my emails and it looks like it will cost them a credit card chargeback for a faulty dvd. I used them once and never will again. I ordered a DVD from them on 10/25 and on 10/27 received an e-mail saying it was backordered and the text Adult DVD Best Deal wrote: are currently on backorder and expected to arrive shortly. They will be shipped *Super Rush Priority* immediately upon arrival from the manufacturer. To thank you for your patience, we will include a FREE DVD in your package. If you do not wish to wait, reply to this email and we will immediately ship you a similar item of equal value then on 11/6 I received an e-mail telling me Adult DVD...

• Advice on Better Retailers 4/30/2008 4:39:47 PM
  
  Drew Black wrote: sir wankalot wrote: Adultdvdbestdeal has the worst communication. They ignored 6 of my emails and it looks like it will cost them a credit card chargeback for a faulty dvd. We do like to hear about stuff like this. If a store consistently demonstrates this poor level of customer service we'll drop them from our site. If possible please email me at gabe@adultdvdbestdeal.com. This is the first time i've heard about all of these issues and I'd like to get them all solved and prevented in the future. Best Deals for Adult DVDs on the net!

• Advice on Better Retailers 4/30/2008 4:37:20 PM
  
  sir wankalot wrote: I found adultdvdpacific to have excellent communication, replying to my emails the same day, usually within a couple of hours. Adultdvdbestdeal has the worst communication. They ignored 6 of my emails and it looks like it will cost them a credit card chargeback for a faulty dvd. It is unfortunate that your emails were ignored. We respond to every email so I believe that it's possible that junk mail filters with mail servers were involved. We do not have junk mail filters on our end. Please contact me if/when you can at gabe@adultdvdbestdeal.com. I'd like to get problems/issues resolved even if this happened in the past. For your help i'd happily send you a Free DVD. Best Deals for Adult DVDs on the net!